New device login notifications

Why am I getting them?

This is a standard security procedure. We let you know when we see a login to your account from a new device or location.

• If it was you, you don’t need to do anything.
• If it was someone else, we recommend securing your account and changing your password.

I’m not logging in from a new device. Why am I getting these messages?

You may have automatic clearing of your browser’s cache turned on, or you may be using incognito mode. In these cases, we treat every login as a login from a new device.

I don’t clear my browser’s cache and I don’t use incognito mode. Why am I getting these messages?

The messages you receive may not be from us.

How can I check if a message is genuine?

• Sender’s address: scammers often change small details in the email address.
• Links and attachments: if you have any doubts, don’t click links or download attachments.
• Contact us: if you still have doubts, contact us at kontakt@pomoc.wp.pl. Don’t use the phone numbers or links provided in the message.
• Secure your account: if in doubt, change your password to a stronger one and don’t use it on other websites.