- Home
- Login and password
- What should I do if I can’t confirm I’m human when logging in?
What should I do if I can’t confirm I’m human when logging in?
Sometimes an extra screen appears during login asking you to confirm that you are human. This is a standard security check that makes sure it’s you, not an automated program, trying to access the account. It usually works automatically and you don’t need to do anything.
If you see an error code, find it in the table below and follow the steps.
| Error code | What to do |
|---|---|
| 100***, 102*** | Refresh the page in your browser. |
| 105***, 110100, 110200, 110420, 120*** | Contact us at kontakt@pomoc.wp.pl |
| 110500 | Install the latest version of your browser: Chrome, Safari, Firefox, Microsoft Edge. |
| 110510 | Turn off all browser extensions, including built-in ones, e.g. ad blockers or apps that anonymize your internet traffic. If that doesn’t help, try using the latest version of your browser: Chrome, Safari, Firefox, Microsoft Edge. |
| 11060*, 200100 | Check that your computer’s clock is set correctly. If it is, refresh the page and try to log in again. If it isn’t, set the correct date and time, refresh the page and try to log in again. |
| 11062* | Wait 5 minutes and refresh the page. |
| 200010 | Clear your browser’s cache and refresh the page. See how to do it in Chrome, Safari, Firefox or Microsoft Edge. |
| 300***, 600*** | Turn off all browser extensions, including built-in ones, e.g. ad blockers or apps that anonymize your internet traffic. Also make sure you are not using a screen recording app or extension. If that doesn’t help, try using the latest version of your browser: Chrome, Safari, Firefox, Microsoft Edge. |
If the verification screen doesn’t appear at all and you can’t log in, try a different browser. If you are using private (incognito) mode, exit it and log in normally.
If you still can’t log in, contact us at kontakt@pomoc.wp.pl.