What should I do if I forgot my password?

I have a recovery email or phone number added – what should I do?

  1. Go to the login page.
  2. Click Forgot your password?
  3. Enter the email address of the account you want to recover.
  4. Choose a recovery method: recovery email, phone number, or security question.
  5. Follow the on-screen instructions.
    Important: If you are recovering access with a recovery email and can’t see the message with the PIN code, check your Spam and other folders.
  6. Once the method works, we will ask you to create a new password.
  7. When your new password is saved, we will let you know.
  8. Done! You can now log in with your new password.

I don’t have a recovery email or phone number added – what should I do?

Contact us at kontakt@pomoc.wp.pl.